FAQ

FAQ

Canada: 


Standard Shipping (2-6 Business days from ship date)

Under $100 : $

Over $100 : Free

Express Shipping (1-3 Business days from ship date)

All orders: $20 CAD

If you live outside of Canada, refer to our shipping page by clicking here.

A return must be made within 14 days of invoice date.

Items marked with a discount less than 30% can be returned for store credit only

If your return is mailed back outside the return period and the above conditions are not met, Joshua Perets reserves the right to refuse the return. Processing the return will be made at our discretion, in which case your item may be donated to a local organization or discarded without refund.

View our full Return Policy by clicking here.

Discounts in the form of price reduction of an item can be seen on the product itself. For example, if an item is 10% off, that will be recognizable right away.

Discounts when buying a bundle of products, is applied at checkout. For example, if there is a buy one, get one free promotion, that will be visible during the checkout portion of your shopping experience.

Joshua Perets is a Montreal based company, so our website is in Canadian Dollars.

We accept Visa, Mastercard, American Express, Shopify Pay and Paypal.

We’d love to assist. If you didn’t find your answer here on the FAQs page, please write to us. You can reach us via the contact form on our website or send us an email to hi@joshuaperets.com

Sure! We’re always looking for new talent and nothing makes us happier than launching new talent’s career. Send us your portfolio. We’ll keep it on record and review it for our upcoming shoot.

We’re always looking for individuals who love the brand! Write to us and let us know why you are the perfect fit!

We process new requests on a quarterly basis and will reach out if your application as been accepted into our program.

Shipping & Orders

Canada: 

Standard Shipping (3-9 business days from ship date):
Over $100 CAD order: Free
Under $100 CAD order: $5 CAD

Express Shipping (1-3 business days from ship date):
All orders: $20 CAD

United States:

Standard Shipping (4-8 Business days from ship date):
Over $150 CAD order: Free
Under $150 USD order: $20 CAD

Express Shipping (2-5 Business days from ship date):
All orders: $40 CAD

Europe and United Kingdom:

Express Shipping (4-10 Business days from ship date):
All orders: $34 USD ($45 CAD)

Australia, Asia & Other:

Express Shipping (6-10 Business days from ship date):
All orders: $50 CAD

Note 1: Delivery times are estimations provided by the shipping couriers. Times may vary during certain periods of the year (E.g. Holidays, Black Friday, Cyber Monday, and more).

Note 2: We ship all over the world, but if you have any questions, please contact us at hi@joshuaperets.com

Your order will be processed and shipped within 2-5 business days from when the order has been placed. Please note that standard international shipping fees do not include taxes or duties and that they differ depending on the region.

We’re unable to provide duty and tax estimates as this information will vary by country.

Please note that if you place an order online from outside of Canada, you will be responsible for the duty, tax and custom charges. Should fees be applied to your order, the shipping carrier will collect any additional charges from the recipient at the time of delivery. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

You should receive your order confirmation email as soon as we send out your order. You can click on the tracking link in the email to follow the most up to date tracking information.

Contact us if you have any questions about your order.

Returns & Exchanges

To receive a full refund, a return must be made within 14 days of invoice date. If the items you ordered are not what you expected, we will offer a refund or a store credit.

Note: Items marked with a discount less than 30% can be returned for store credit only

Items must be returned in new, unworn condition without any scuffs, scratches, stains, tears, hair, perfume or other, and with the original hang tags still attached.

Some items cannot be returned and are considered final sale. These may include:

1.Undergarments, facemasks and other personal garments

A return must be made within 14 days of invoice date.

Items marked with a discount less than 30% can be returned for store credit only

If your return is mailed back outside the return period and the above conditions are not met, Joshua Perets reserves the right to refuse the return. Processing the return will be made at our discretion, in which case your item may be donated to a local organization or discarded without refund.

To start an online return, e-mail hi@joshuaperets.com to start the process.

When completing a return, you must include the invoice (or the order number) inside the return package, otherwise we’ll not be able to identify your order.

A return fee of $5 (plus applicable taxes) will be deducted from your refund.

Initial shipping and handling costs are non-refundable.

If you live in Canada, you can drop off your return packages with Canada Post. Drop off locations include:

1. Any Canada Post Office

2.Any Canada Post Collection Box

Note: At the moment we do not accept any international returns.

We’re eager to help. Under normal circumstances, once an item is received, it will be processed within 3-5 business days.

Although it’s rare, it’s possible that something gets damaged on route, or arrives with an imperfection we haven’t spotted. If this is the case, please forward a picture of the defective item to hi@joshuaperets.com along with your name and order number and one of our customer service representatives will contact you with further instructions.

To start an online exchange, e-mail hi@joshuaperets.com to start the process. Our customer service team will guide you with the necessary steps.

You will receive a free return label to return your initial order and will be required to place a new order on our website.

Note: If a new order is not placed, your initial order will be treated as a return and a return fee of $5 (plus applicable taxes) will be deducted from your refund. Initial shipping and handling costs are non-refundable.