Returns

In store: bring the item and your order confirmation to any store. Refund on the spot to your original payment method (within 14 days) or store credit (within 30).

By mail: go to returns.joshuaperets.com, enter your order number and postal code, choose the items and reason. We email a prepaid Canada Post label. Pack the item in any box or the original mailer, cover the old label, include your packing slip or write the order number inside. Drop it at any Canada Post location. Mail returns are free for a limited time. Original shipping isn’t refunded.

Return in store within 14 days of purchase for a refund, or within 30 days for store credit. Bring your receipt. In-store purchases can’t be returned by mail.

Items can be returned or exchanged only if they’re new and unworn, with no visible scuffs, scratches, stains or tears, and with the original hang tags still attached. All returns and exchanges need the original receipt or order confirmation.

Sale items and underwear are final sale and can’t be returned or exchanged.

We inspect every return. Anything that doesn’t meet these conditions is sent back at your expense or donated, without a refund.

In store, your refund is issued on the spot, and your bank then takes a few business days to make it available. By mail, we process returns within 3 to 5 business days of receiving them, and your card issuer adds a few business days after that. Most refunds show up within 5 business days of being issued. You’ll get an email when it’s done.

Email hi@joshuaperets.com with your order number and a photo before you send anything back. We’ll send you instructions to generate a return label and sort out a replacement or a refund. You won’t pay for the return.

If you have a gift receipt, we can exchange the item for you within the exchange period or issue store credit to your Joshua Perets account. Bring the item to any store with the gift receipt. For online orders, you can also email hi@joshuaperets.com with the order number to set up a mail return. The usual conditions apply: unworn, tags on, not a sale item.

Unfortunately, we don’t offer price adjustments. If an item goes on sale after you buy it, we’re not able to refund the difference.

Any Joshua Perets store, whether you bought online or in another store: CF Carrefour Laval (Laval), Promenades St-Bruno (Saint-Bruno-de-Montarville), and Laurier Québec and Galeries de la Capitale (both in Québec City). Addresses and hours are on our Locations page.