Exchanges

Wrong size? Swap it online in two minutes, or bring it to a store.

Exchange online

  1. Go to returns.joshuaperets.com and enter your order number and postal code.
  2. Pick the item and choose Exchange, then the new size or colour. Same product only.
  3. Pay the $7.50 exchange fee. It covers your return label and shipping on the new item.
  4. Print the label and send the original back.
  5. We reserve your new item and ship it as soon as your return arrives and passes inspection.

You have 30 days from the shipping date. The free-returns promotion doesn’t apply to exchanges.

Start an exchange

Exchange in store

Bring the item and your order confirmation or receipt to any store within 30 days. No fee. If the size you want isn’t in stock, the store can give you store credit to use online or in store.

Sale items

All sale items are final sale and can’t be exchanged. If a sale item arrived damaged or isn’t what you ordered, email hi@joshuaperets.com and we’ll make it right.

Exchange questions

Can I exchange an in-store purchase online?

No. In-store purchases are exchanged in store within 30 days with your receipt.

Can I exchange for a different product?

Not online. Online exchanges are for the same product in a different size or colour. If you'd like a different item, you can exchange in store, or return your item online and place a new order for the one you want.

Start a return

How long until my new item ships?

Usually within 1 to 2 business days of your return arriving at our warehouse, since we've already set the new item aside for you.

What if my size sells out before my return arrives?

As soon as you submit an online exchange, we set your new size or colour aside for you. Just send your original item back within the exchange period. If there's ever an issue with your new item, our customer service team will get in touch to sort it out with you.

Still stuck?

Email hi@joshuaperets.com or drop by any store.

Find a store