Frequently asked questions

If your order hasn't shipped yet, email hi@joshuaperets.com right away with your order number and what you'd like to change. We'll do our best to catch it before it goes out, but we can't always stop an order once it's being packed. If it's already on its way, you can return it once it arrives.

Email us right away with your order number and the new address. We'll try to update it before your order goes out, but orders sometimes ship before we can make the change. If yours has already shipped, you can pick the parcel up at the original address, or contact the carrier directly to have it redirected to you.

Yes, at every Joshua Perets store. Choose "Pick up in store" at checkout and select your store. There's no shipping charge. We'll email you when it's ready, usually within 24 hours. Bring the confirmation email and a piece of ID.

Yes. Forward them your order confirmation email and have them bring ID. Reply to your confirmation email to let us know who's coming so there are no hiccups at the counter.

Occasionally we send an order in more than one package. If that's the case, your shipping email says so and each package has its own tracking. If we weren't able to fulfil an item, you'll have received an email about it and you won't be charged for it. If neither applies and something's missing, send us your order number and we'll look into it.

Give it 24 to 48 hours; carriers sometimes scan a parcel as delivered before it reaches your door. Check with neighbours and your building's mailroom. Still nothing? Email us with your order number and we'll open a trace with the carrier.

Once your order ships you'll get an email with a tracking link. You can also enter your order number and postal code on our Track My Order page any time. Orders usually ship with Canada Post within 1 to 2 business days; now and then we use another courier with the same level of service so your order isn't delayed.

No. If you return an order, the original shipping charge isn't refunded. If we sent you the wrong item or it arrived damaged, that's on us: we cover the return and the shipping on your replacement.

Yes, when your order ships with Canada Post, which delivers to PO boxes. If Canada Post can't deliver to your location, we won't be able to ship to a PO box there. Delivery to the territories and remote areas takes longer than our estimates.

We process Express orders within 1 business day and ship them with Canada Post Xpresspost, or an equivalent service from another courier, which takes 1 to 2 business days. If your order is coming from more than one location it can take a little longer to leave. Need it today or tomorrow? Pickup in store is the fastest option, usually ready the same day or within 24 hours.

We prepare and ship your order within 1 to 2 business days. Standard orders travel with Canada Post Expedited Parcel, which takes 2 to 3 business days within Quebec and Ontario and longer for the rest of Canada. Express orders travel with Canada Post Xpresspost, which takes 1 to 2 business days. Transit times are Canada Post's estimates and can stretch during sales and the holidays.

Shipping is free on orders over $100, or over $75 for members. Membership is free: create an account and you're in.

Canada Post. We'll sometimes turn to another courier with the same level of service to avoid delays with your order. Either way, your tracking link takes you straight to the carrier's site.

No. Anything bought on sale is final sale, online and in store. That includes size exchanges. If a sale item arrived damaged or isn't what you ordered, email us and we'll fix it.

Yes. Go to returns.joshuaperets.com, pick the item, and choose the new size or colour. Exchanges are for the same product only. There's a $7.50 exchange fee that covers the return label and shipping on your new item, and we hold the new item for you until your return arrives. You have 30 days from the shipping date. Or exchange in store within 30 days, no fee.

If you have a gift receipt, we can exchange the item for you within the exchange period or issue store credit to your Joshua Perets account, which you can create here. Bring the item to any store with the gift receipt. For online orders, you can also email hi@joshuaperets.com with the order number to set up a mail return. The usual conditions apply: unworn, tags on, not a sale item.

Yes, and it's free. Bring the item and your order confirmation (on your phone is fine) to any Joshua Perets store. The same 14-day and 30-day windows apply.

Unfortunately, no. If an item goes on sale after you buy it, we're not able to refund the difference.

Two ways. Bring it to any Joshua Perets store for free, with your order confirmation. Or start a mail return at returns.joshuaperets.com with your order number and postal code; we'll email you a prepaid Canada Post label. A $7.50 return fee comes off your refund for mail returns.

In store: free. By mail: $7.50, deducted from your refund. The label is included.

Email hi@joshuaperets.com with your order number and a photo before you send anything back. We'll send you instructions to generate a return label and sort out a replacement or a refund. You won't pay for the return.

Regular-price items can be returned within 14 days of the shipping date for a refund to your original payment method, or within 30 days for store credit on your Joshua Perets account. Items need to be unworn with the tags on. Sale items are final sale.

In store, your refund is issued on the spot, and your bank then takes a few business days to make it available. By mail, we process returns within 3 to 5 business days of receiving them, and your card issuer adds a few business days after that. Most refunds show up within 5 business days of being issued. You'll get an email when yours is done, and it always goes back to the original payment method.

One promo code per order. Sale prices and a code can't be stacked unless the promotion says otherwise.

Enter the code in the discount box at checkout. One code per order. Codes don't apply to gift cards or to items already on sale unless the promo says so.

A price cut on an item shows on the product itself, so a 10% off item shows the reduced price right there. Bundle offers, like buy one get one, apply in the cart at checkout.

Canadian dollars. We're based in Montreal and everything on the site is priced and charged in CAD.

Online: Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. In store: cash, debit and all major credit cards, including tap, Apple Pay and Google Pay.

We authorize your card when you order and only charge it when your order ships. Until then your bank may show the amount as pending. If your order is cancelled or an item is out of stock, the pending amount simply drops off, usually within a few business days.

Yes, both. Enter the code at checkout online, or show the card or email in store.

Ask at any Joshua Perets store and we'll look it up for you. Online, the remaining balance shows at checkout when you enter the card.

Online, as a digital gift card sent by email or a physical card we mail to you, or in any of our stores. Both work online and in store.

Every product page has a size guide with measurements in inches and centimetres. Each style is also labelled by fit: Fitted, Semi-Fitted, Relaxed or Oversized, so you know how it's meant to sit before you order.

Cold wash, inside out, hang or tumble dry low. Fleece and Contour Comfort keep their shape longer if you skip the dryer. The care label on each piece has the specifics, and our Fabric Guide explains each fabric.

Our Fitted and Semi-Fitted styles run true to size. Relaxed and Oversized styles are designed to be roomy, so order your usual size unless you want them even bigger. If you're between sizes, size down on Oversized and up on Fitted.

Email hi@joshuaperets.com. We answer within 1 to 3 business days. Or drop by any store; addresses and hours are on our Locations page.

You'll find us at CF Carrefour Laval (Laval), Promenades St-Bruno (Saint-Bruno-de-Montarville) and Laurier Québec (Québec City), with a fourth store opening at Galeries de la Capitale (Québec City) in fall 2026. Addresses, hours and directions are on our Locations page.

In your Joshua Perets account, under Store credit. It's the same balance online and in store. If you got credit in store and haven't signed in online yet, create an account with the email you gave at the counter and it'll be there.

Free shipping on orders over $75 instead of $100, receipt-free returns, access to private sales, your store credit in one place, order history and saved addresses. It's free.

No. In-store purchases are exchanged in store within 30 days with your receipt.

Not online. Online exchanges are for the same product in a different size or colour. If you'd like a different item, you can exchange in store, or return your item online and place a new order for the one you want.

Usually within 1 to 2 business days of your return arriving at our warehouse, since we've already set the new item aside for you.

We'll email you to pick another size or colour, or refund you.