Refund policy

Changed your mind? You can return or exchange in any Joshua Perets store or by mail. The latest details, including any current offers, are on our Returns page.

Online orders: returns

Regular-price items can be returned within 14 days of the shipping date for a refund to your original payment method, or within 30 days for store credit on your Joshua Perets account.

In store: bring the item and your order confirmation to any Joshua Perets store. Free, with your refund on the spot.

By mail: go to returns.joshuaperets.com, enter your order number and postal code, and choose the items. We email you a prepaid Canada Post label. A $7.50 return fee is deducted from your refund. Original shipping isn't refunded.

Online orders: exchanges

Exchange for a different size or colour of the same product within 30 days of the shipping date. Start it at returns.joshuaperets.com. The $7.50 exchange fee covers the return label and shipping on your new item, and we hold the new item for you until your return arrives. Or exchange in any store within 30 days, with no fee. How exchanges work.

In-store purchases

Return in store within 14 days of purchase for a refund, or within 30 days for store credit. Exchanges in store within 30 days. Bring your receipt. In-store purchases can't be returned by mail.

Conditions and final sale

Items can be returned or exchanged only if they're new and unworn, with no visible scuffs, scratches, stains or tears, and with the original hang tags still attached. All returns and exchanges need the original receipt or order confirmation.

Sale items and personal garments, such as socks and underwear, are final sale and can't be returned or exchanged.

We inspect every return. Anything that doesn't meet these conditions is sent back at your expense or donated, without a refund.

When you'll see your refund

In store, your refund is issued on the spot. By mail, we process returns within 3 to 5 business days of receiving them. Your bank or card issuer then takes a few business days. Refunds always go back to the original payment method, and you'll get an email when yours is done.

Damaged or wrong item

Email hi@joshuaperets.com with your order number and a photo before you send anything back. We'll send you a return label and sort out a replacement or a refund. You won't pay for the return.

Gifts and price adjustments

With a gift receipt, we can exchange the item within the exchange period or issue store credit to your Joshua Perets account. We don't offer price adjustments: if an item goes on sale after you buy it, we can't refund the difference.